Shipping Policy
At OluKai, we are committed to processing, dispatching, and delivering your orders with speed and reliability across the United States.
Order Processing
Once your payment is verified, we begin processing your order within 1-3 business days. Please note, during public holidays or promotional sales periods, processing may take longer.
Shipping Time
After dispatch, please expect your shipment to arrive within 7-12 business days. Delivery timelines can vary depending on your location, customs procedures, and local postal services.
Shipping Costs
The shipping fee for your order is calculated based on the items in your cart and will be clearly displayed at checkout before you complete your purchase.
Tracking Your Order
Once your order ships, you will receive a tracking notification immediately. Please allow some time for tracking information to update in the carrier system.
Order Cancellation
You may cancel your order within 12 hours of purchase by contacting us directly at ohinfelix93@gmail.com. After this period, cancellation requests cannot be processed.
Returns and Refunds
- Return authorization must be requested within 14 days from the date you receive your order.
- You are responsible for return shipping costs unless the product you received is defective, damaged, or incorrect.
- Refunds will be processed within 5-10 business days after we receive and inspect the returned item.
Additional Information
Delivery estimates are guidelines and may be influenced by factors outside of our control, such as extreme weather, postal delays, or national holidays.
If you have any questions about your order status or this shipping policy, please reach out to us at ohinfelix93@gmail.com.