Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-22

This Return & Refund Policy explains how OluKai handles eligible return and refund requests.

Return Window

You may request a return within 30 days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at ohinfelix93@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Return Shipping The buyer bears return delivery costs, except when goods arrive damaged, defective, or incorrect..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 12 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at ohinfelix93@gmail.com.

Store-Specific Conditions

  • Return & Refund Policy Ensuring your satisfaction is our main priority.
  • If your purchase does not meet expectations, you may return the item under the conditions below.
  • Return Eligibility Return applications must be logged within 30 days from the date of order receipt.
  • To meet return eligibility criteria, items must satisfy all of the following: Remain unused and in original, pristine condition.
  • Products returned without original packaging or bearing signs of damage, wear, or misuse will be refused refunds.
  • Non-Eligible Returns Items falling under these categories cannot be returned: Customized or made-to-order goods.
  • Digital media and downloadable software.
  • Gift cards and promotional vouchers.
  • Discontinued, clearance, or final sale goods.
  • Items damaged post-delivery due to customer misuse or accident.
  • Cancellation Policy You may cancel an order within 12 hours of completion.
  • Please reach out promptly via email to request an order cancellation.
  • Refund Processing Upon receipt of your return, we will inspect the item to confirm eligibility.
  • Approved refunds complete within 7 to 10 business days back to the initial payment method.
  • Financial institutions may require added processing time.
  • Return Shipping The buyer bears return delivery costs, except when goods arrive damaged, defective, or incorrect.
  • Estimated shipping fees calculate during checkout.
  • Delivery Timelines Order processing requires 2 to 4 business days, while transit typically spans 7 to 15 business days.
  • Damaged or Incorrect Orders Should your shipment arrive damaged, faulty, or wrong, please preserve all original box materials and email us immediately for a prompt solution.
  • If you need further details regarding our Returns & Refund Policy, please email our support team.